Enter the office or the public page
The citizen goes directly to the service guide.
PUBLIC SERVICES · CITIZEN'S GUIDE
An institution
easier to understand.
When people need a public service, the first response should be clear, accessible and available in the right language.
VISUAL SCENARIO · EXAMPLE OF USE
For city halls and institutions with public services.04 / 07
01 / THE PROBLEM
Fewer repeated questions. More guidance.
A QR, NFC point or screen can open a guide with the program, necessary documents and steps published by the institution. The answers are based on information managed by authorized persons.
THE QUESTION YOU HEAR THERE"What documents do I need to prepare for this application?"
02 / THE SOLUTION IN PRACTICE
This is how it ends.
the answer to man.
The citizen goes directly to the service guide. The institution updates the approved content as procedures change.
ACCESSIONEnter the office or the public page
CONTROLThe institution updates the approved content as procedures change.
WHAT THE VISITOR SEESILLUSTRATIVE EXAMPLE
CITIZEN'S GUIDEEN ▾
Public services
What documents do I prepare?
Consult the list published by the institution and check the update date.
LOCATION CONTENTOfficial source · update dateSee the steps →
Services · Documents · Contact
FROM THE ORGANIZATION'S ACCOUNTUpdate the official procedure
03 / THE CONVERSATION
Ask.
The place responds.
Example of dialogue. Actual answers depend on information approved and published by the organization.
INSTITUTIONS / SIMULATION
VISITOR
"What documents do I need to prepare for this application?"
PLACE GUIDE
"I'll show you the list published by the institution and where you can check the updated version. If your situation is special, I'll direct you to the counter."
04 / HOW TO ADMINISTER IT
The content remains with you.
The institution updates the approved content as procedures change.
Answers with clear boundaries
For procedures with legal effect, the official source and the date of update must be clearly displayed.
05 / THE NEXT STEP